Effective date: to be announced
Privacy includes knowing when data should be deleted
At Zintrox, we believe responsible technology includes responsible data lifecycle management.
We retain information only for as long as reasonably necessary to:
- operate our Services,
- protect users and families,
- comply with legal obligations,
- maintain platform security,
- and improve connected safety experiences.
This Data Retention & Deletion Policy explains how Zintrox manages the storage, retention, deletion, and disposal of information associated with our Services.
1. Our data retention principles
Zintrox follows the principles of:
- data minimization,
- limited retention,
- privacy by design,
- security-first architecture,
- and responsible deletion practices.
We aim to avoid retaining information longer than reasonably necessary.
2. Types of data we may retain
Depending on the Services used, Zintrox may retain:
- account information,
- device information,
- location history,
- geofence events,
- family permissions,
- subscription records,
- customer support interactions,
- security logs,
- crash reports,
- and platform diagnostics.
3. Location data retention
Because Zintrox provides connected safety and location-aware services, certain location-related information may be retained for operational and family safety purposes.
This may include:
- real-time location history,
- geofence transitions,
- alert timestamps,
- movement-related events,
- and device-generated safety notifications.
Important notice
Location history retention periods may vary depending on:
- subscription plans,
- user settings,
- legal obligations,
- platform functionality,
- and operational requirements.
Some features may allow users to control or delete portions of stored location history.
4. Account data retention
We may retain account-related information:
- while accounts remain active,
- as required for billing,
- fraud prevention,
- legal compliance,
- dispute resolution,
- and security monitoring.
If accounts are deleted, certain limited records may remain temporarily in:
- backups,
- audit systems,
- or legally required archives.
5. Child & family data
Information associated with child profiles or family environments may be retained only for as long as reasonably necessary to:
- provide family functionality,
- maintain security protections,
- comply with applicable laws,
- and support authorized parental controls.
Parents or authorized account holders may request deletion of eligible family-related information.
6. Security logs & audit records
To help protect platform integrity and investigate abuse, Zintrox may retain:
- authentication logs,
- access records,
- consent logs,
- device activity records,
- and security-related system events.
These records may be retained longer when necessary for:
- fraud prevention,
- investigations,
- abuse detection,
- legal defense,
- or compliance obligations.
7. Deletion requests
Eligible users may request:
- account deletion,
- profile deletion,
- removal of family data,
- or deletion of stored information where permitted by law.
Deletion requests may require identity verification for security purposes.
8. Effect of deletion
When deletion requests are processed:
- active account information may be removed,
- connected services may stop functioning,
- and certain data may become unrecoverable.
However, some limited information may remain temporarily in:
- encrypted backups,
- disaster recovery systems,
- security logs,
- or legally required records.
9. Legal & compliance retention
Zintrox may retain information longer when reasonably necessary to:
- comply with legal obligations,
- resolve disputes,
- enforce agreements,
- respond to lawful requests,
- investigate abuse,
- or protect platform security.
10. Third-party services
Certain information may be processed or stored through third-party providers supporting:
- cloud infrastructure,
- authentication,
- analytics,
- customer support,
- notifications,
- or payment processing.
Third-party providers may maintain independent retention practices governed by their own policies.
11. Data security during retention
We implement safeguards intended to protect retained information, including:
- encryption,
- restricted access,
- role-based permissions,
- infrastructure monitoring,
- and authentication protections.
No digital storage system can be guaranteed completely secure.
12. International data transfers
Information may be transferred to and processed in jurisdictions outside the user’s country of residence where legally permitted.
13. Policy updates
We may update this Data Retention & Deletion Policy periodically to reflect:
- operational changes,
- legal requirements,
- platform improvements,
- or evolving privacy practices.
The latest revision date will appear at the top of this document.
14. Contact us
Zintrox Technology Corp.
Miami, Florida, United States
Website: zintrox.com
Support: support@zintrox.com